We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our standard return policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. This standard return policy does not limit any rights you may have under applicable consumer protection laws.

To start a return, you can contact us at contact@ovoin.com. Please note that returns will need to be sent to the following address: Ovoin, Baoan Shenzhen, 518128 Guangdong, China.

Except where prohibited by law or where the item is defective, damaged, or incorrect, customers are required to pay for return postage and secure tracking information so that we have documented proof of a successful return. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@ovoin.com.

EU/EEA customers - right of withdrawal
If you are a customer in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days from the day you receive your order, without giving any reason. To exercise this right, please contact us at contact@ovoin.com before the withdrawal period expires.

You are responsible for the cost of returning the goods unless the item is defective, damaged, incorrect, or unless we failed to inform you before purchase that you would need to pay return shipping costs. For defective, damaged, or incorrect items, we will cover the reasonable return shipping cost or provide another suitable solution.

Refunds for EU/EEA statutory withdrawal returns will be made to the original payment method. We may withhold the refund until we have received the goods back or until you provide proof that you have returned them.

This EU/EEA right of withdrawal does not apply to goods made to order, clearly personalized items, sealed goods that are not suitable for return for health or hygiene reasons if unsealed after delivery, or other products excluded by applicable law. This does not affect your statutory rights for faulty, damaged, or misdescribed goods.

Order cancellation before shipping
You may request cancellation before your order has shipped by contacting contact@ovoin.com with your order number and email address. If your order has already shipped, you may still use the applicable return or EU/EEA withdrawal process after delivery.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For defective, damaged, or incorrect items, we will cover the reasonable return shipping cost or provide another suitable solution.

Exceptions / non-returnable items
Certain types of items cannot be returned under our standard return policy, such as perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Gift cards cannot be returned. Sale items are subject to the same statutory rights as full-price items where required by applicable law, including EU/EEA consumer withdrawal rights and legal guarantees.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we have approved your return, please contact us at contact@ovoin.com.