Frequently Asked Questions
Fabric Swatches
Do you offer fabric swatches?
Yes. We offer fabric swatches for customers who would like to check the color, texture, and quality before placing a larger order.
Swatches are free, but shipping costs apply.
What size are the fabric swatches?
Our swatches are approximately 3" x 3".
Since fabrics come in different structures and patterns, swatch sizes may vary slightly. If you need a specific size, please leave a note with your request.
Shipping & Tracking
When will my fabric order be shipped?
Orders are usually prepared within 1–3 business days after payment confirmation.
Once shipped, tracking information will be provided. Please allow a few days for tracking updates to appear while your parcel moves through international transit and local delivery networks.
When will my tracking information become available?
Tracking details are provided after shipment.
In some cases, tracking updates may take several days to appear while your package is transferred internationally. Once it reaches your destination country, local delivery tracking will continue.
Where do orders ship from?
Orders are shipped from China through reliable international logistics partners.
Will I need to pay import taxes or duties?
No additional import taxes or duties are required for supported destinations.
Taxes and duties are included in your order where applicable.
Order & Website Support
The website is not working. How can I place an order?
For a smoother shopping experience, we recommend placing your order from a desktop computer.
If you still experience issues, please contact us with:
- Product link
- Fabric color
- Quantity
- Shipping address
We can help create your order and provide a secure payment link.
Payment & Trust
How can I know OVOIN is reliable?
Your payment is securely protected by trusted payment providers, including PayPal.
If you experience any issue with your order, please contact us first. We are committed to helping our customers and resolving any concerns.
Returns & Order Changes
Can I return or exchange fabric orders?
Because fabrics are cut specifically according to each customer's requested quantity, we cannot accept returns or exchanges for custom-cut fabrics after shipment.
If there is an issue with your order, please contact us before returning anything so we can assist you.
Delivery Questions
Do I need to be home when my package arrives?
Delivery requirements depend on your local carrier.
Most packages can be delivered without a signature. If a signature is required, the local carrier will provide instructions.
Should I keep a damaged item until I hear back?
Yes. If your package arrives damaged, please keep the item and packaging until our customer support team reviews the issue and provides further instructions.
Please contact us with photos of the damaged package and item.
Can you confirm my estimated delivery date?
Delivery times are estimates and may vary depending on your destination, customs clearance, carrier conditions, and other factors.
You can check your estimated delivery window using the shipping information provided for your destination.